When do you ship?
Orders are shipped Monday – Friday from 9 AM – 5 PM. If your order is shipping via UPS or FedEx, the order must be received by 2 pm pacific time to ship out the same business day. If your order is shipping via USPS, it must be received by 2 pm pacific time to ship out the same business day.
Where do you ship to?
We ship domestically only. If you have a question about domestic shipments please write us at email@example.com
How do you ship?
Most of our orders ship via FedEx. However if the items weigh less than a few pounds, we most likely will ship via USPS. We will also use FedEx at your request. Since we do ship most of our orders via UPS, our website will only allow you to choose that as a shipping option. However there is a comments box on the shipping selection screen where you can write in your desired shipping method.
Small orders will almost always be sent by USPS to help save on shipping cost and brokerage fees.
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore the shipping quote you receive when you place and order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge you credit card at that time. Your credit card is not charged when you place the order. So even though you are being quoted for UPS, you will only be charged for UPS if your order ships that way. If we ship your order by another method, your order will be adjusted and your credit card will be charged for the adjusted shipping cost after your order ships. You can also have us use your UPS/FedEx account number to charge your shipping to. You can either write your account number in the comments box on the shipping selection screen or email it to firstname.lastname@example.org
How to track an order that’s been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website
In store pick up option?
You can pick up your order via will call at our Vernon location. Our warehouse is open Monday-Friday 9:30 am – 4:30 pm. Just let us know in advance when you place your order. If you have a larger order it may take a few hours to put together, so it may be best to call beforehand so that we can have it ready for you. Our toll-free number is 1-323-471-3252. If you place a will call order on our website, please email email@example.com so that we can hold the order for pickup. Otherwise it may be shipped out.
Are the items in stock?
All items are normally held in stock. However we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.
What are the lead times?
We aim to ship orders within 2 working days. However this may sometimes be longer due to other circumstances such as order volume and backorders. Also we do have a few special order items that have longer lead times. These lead times are noted on the items page. Larger orders may also take a few extra days to ship out. If you require a faster lead time please email firstname.lastname@example.org or call us at 1-323-471-3252
What are the shipping times?
UPS/FedEx ground – 5-7 business days coast to coast
UPS/FedEx 3rd day – 3 business days
UPS/FedEx 2nd day- 2 business days
UPS/FedEx Overnight – 1 business day.
Please note that the shipping times do not including the day it was shipped. Example, if your 3rd day shipment goes out on Monday you will receive your order on Thursday. If your 2nd day shipment goes out on Monday you will receive it on Wednesday. USPS first class mail is about 5 business days. USPS priority mail is 2-3 business days. And USPS Express is 1-2 business days. USPS does delivery on Saturday so if your priority mail shipment goes out on Wednesday you will receive it either Friday or Saturday. If it goes out on Thursday, you will receive it either Saturday or Monday.